# FAQ

> Answers to common questions about our plumbing and heating services.

*FAQ*

## Good questions

Can't find yours? [Ask us](https://t-homeservices.clearcms.app/contact).

- **Do you charge a call-out fee?** — Not on weekdays inside our service area. Nights and weekends have a flat $120 emergency call-out.
- **How fast can you get here?** — For emergencies usually within 2 hours. Other jobs are booked in within 2 working days.
- **Are your prices fixed?** — Yes. We give a fixed price before we start, and you only pay more if you ask for more.
- **Are you Gas Safe registered?** — Every engineer is Gas Safe registered and carries their ID card. We're insured up to $5 million.
- **Do you guarantee your work?** — Labour is guaranteed for 12 months, parts for the manufacturer's warranty (often 2 to 10 years).
- **How can I pay?** — Card, bank transfer or Apple/Google Pay on the day. Bigger jobs can be paid in stages.

## Before we arrive

- **What should I do in a leak?** — Turn off the stopcock (usually under the kitchen sink), switch off electrics near the water, and call us.
- **Do I need to be home?** — Someone over 18 needs to let us in. We text a 30-minute arrival window on the day.
- **Will you protect my floors?** — Always: dust sheets, shoe covers, and we take our rubbish with us.

## Water where it shouldn't be?

Call now for a same-day visit. No call-out fee in our service area.

[Call 555-0199](tel:+1 (555) 010-0199) · [Get a quote](https://t-homeservices.clearcms.app/contact)